At Ishani Cabs, we are committed to delivering reliable, transparent, and customer-focused transportation services, and we strive to ensure that our refund process is fair and clearly defined for all users. This Refund Policy outlines the conditions under which refunds may be issued, the process involved, and the timelines applicable when you use our services through https://ishanicabs.com/ or any of our booking channels. Refunds are applicable only under specific circumstances, including situations where a booking is canceled by Ishani Cabs due to operational issues such as driver unavailability, technical errors, or unforeseen circumstances that prevent us from delivering the service, in which case the customer will be eligible for a full refund without any deductions. Additionally, refunds may be issued in cases of duplicate payments, where a customer has been charged more than once for the same booking due to payment gateway errors or technical glitches; in such instances, the excess amount will be refunded after verification. Refunds may also be considered if the service has not been delivered as promised, such as failure to provide a confirmed ride, significant service disruption, or verified cases where the booking was not fulfilled due to issues on our end. All refunds are subject to our Cancellation Policy, and any applicable cancellation charges will be deducted accordingly based on the timing and nature of the cancellation. Refund requests must be raised within a reasonable timeframe, and any service-related issues must be reported within 2 hours of the scheduled ride time or incident to be eligible for review; failure to report within this timeframe may result in the rejection of the refund request. Ishani Cabs does not provide refunds in certain cases, including but not limited to situations where the customer fails to show up at the pickup location (no-show), cancellations made after the driver has arrived at the pickup point, or rides that have been successfully completed as per the booking details. Once a ride has been completed, it is considered a fulfilled service, and no refund will be issued except in cases of verified billing errors or service disputes supported by valid evidence. All refund requests are subject to internal verification and approval, and Ishani Cabs reserves the right to reject any claim that is found to be invalid, fraudulent, incomplete, or not in compliance with our policies. Upon approval, refunds will be processed within 3 to 7 business days and will be credited back to the original payment method used at the time of booking; however, the actual time taken for the amount to reflect in the customer’s account may vary depending on the bank, payment provider, or financial institution involved. Customers are advised to ensure that their payment details are accurate and up to date to avoid delays in processing refunds. In cases where the original payment method is no longer available or cannot be processed, Ishani Cabs may contact the customer to arrange an alternative refund method. We aim to handle all refund requests promptly and professionally, ensuring customer satisfaction while maintaining fair usage of our services. To initiate a refund request or report an issue, customers can contact our support team via phone at +91 9625597978 or email us at ishanicabs@gmail.com, providing complete details of the booking, including booking ID, date, issue description, and any supporting evidence if applicable. Our team will review the request and respond within a reasonable timeframe with the status of the refund. Ishani Cabs continuously monitors refund patterns and reserves the right to take appropriate action, including account suspension, in cases of repeated misuse, false claims, or abuse of the refund policy. By using our services, you acknowledge that you have read, understood, and agreed to this Refund Policy and accept that all refund decisions made by Ishani Cabs will be final and binding, subject to applicable laws and regulations. Our goal is to maintain transparency, build trust, and ensure a smooth experience for every customer, while also protecting our services from misuse and ensuring operational efficiency.